Job Description
Join TechCorp Solutions' dynamic team in Dallas as a Customer Service Specialist! We're seeking passionate individuals to deliver exceptional client experiences while supporting our growing tech portfolio. This hybrid role combines remote flexibility with in-office collaboration at our downtown Dallas hub. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment.
Why TechCorp?
- Industry-leading training programs
- Flexible scheduling options
- Health/dental/vision insurance
- 401(k) with company match
- Professional development stipend
Responsibilities
- Resolve client inquiries via phone, email, and chat with 95%+ satisfaction rate
- Manage CRM systems to document interactions and track resolutions
- Collaborate with technical teams to escalate complex issues
- Identify upsell opportunities for existing clients
- Maintain detailed case documentation in Salesforce
- Contribute to process improvement initiatives
- Train new hires on service protocols
Qualifications
- 2+ years customer service experience in tech/SAAS
- Proficiency with Zendesk/Salesforce CRM
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting knowledge
- Spanish bilingual preferred
- High school diploma or equivalent
- Valid Texas driver's license (client site visits)