Job Description
Join Atlanta's premier customer service team at Apex Solutions Group! We're seeking dynamic individuals to deliver exceptional experiences for our Fortune 500 clients. Enjoy flexible scheduling, competitive benefits, and growth opportunities in a collaborative downtown environment. Perfect for students, career-changers, and experienced professionals seeking work-life balance.
Why Choose Apex?
- Competitive hourly pay with performance bonuses
- Health/dental/vision benefits for full-time equivalents
- Tuition reimbursement program
- Free MARTA pass and on-site parking
- Modern workspace with relaxation zones
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLAs
- Update CRM systems with accurate interaction records
- Collaborate with technical teams for complex issue escalation
- Identify upsell opportunities and meet conversion targets
- Participate in weekly training and certification programs
- Maintain 95% customer satisfaction score
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficiency with Salesforce and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to work flexible shifts (evenings/weekends)
- Strong problem-solving and conflict resolution abilities
- Valid US work authorization
- Spanish fluency a plus