Job Description
Join our dynamic team as an Evening Customer Service Specialist where you'll be the heart of our client interactions! This role offers flexible evening schedules (5 PM - 10 PM) with potential for full-time growth. We provide comprehensive training, a supportive environment, and opportunities to develop advanced skills in communication and problem-solving. Perfect for students or professionals seeking work-life balance while making a tangible impact on customer satisfaction.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Identify upsell opportunities and contribute to revenue goals
- Maintain detailed knowledge of products/services
- Support weekend rotational shifts as needed
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Exceptional written and verbal communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities with attention to detail
- Flexible availability including evenings and weekends
- Ability to multitask and prioritize under pressure
- Positive attitude with team-oriented mindset