Job Description
Are you passionate about delivering exceptional customer experiences?
Pittsburgh Tech Innovations is seeking dedicated professionals to join our dynamic team. We are currently hiring for both Full-Time and Part-Time Customer Service Representatives to support our growing client base.
In this role, you will be the face of our brand, ensuring our clients receive timely, accurate, and friendly support. We offer a collaborative work environment, competitive benefits, and the flexibility to choose a schedule that fits your lifestyle.
Why Join Us?
- Competitive hourly rates ($18.00 - $24.00).
- Flexible Full-Time and Part-Time schedules available.
- Comprehensive training and career growth opportunities.
- Health, dental, and vision insurance for eligible Full-Time employees.
Take the next step in your career today by applying for our Customer Service Representative position.
Responsibilities
- Manage high-volume inbound and outbound customer communications via phone, email, and live chat.
- Resolve customer inquiries, complaints, and technical issues with empathy and efficiency.
- Document all interactions accurately in the CRM system.
- Collaborate with cross-functional teams to escalate and resolve complex issues.
- Identify opportunities to upsell products or services to existing clients.
- Monitor call queues and maintain professional call metrics (AHT, CSAT).
Qualifications
- High school diploma or GED required; Associate’s degree in Business or Communications preferred.
- Previous experience in customer service, call centers, or retail is a plus.
- Excellent verbal and written communication skills.
- Proficient in using computers, Microsoft Office Suite, and CRM software.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Must be available for flexible hours, including evenings and weekends for Part-Time roles.