Job Description
Are you looking for full time jobs in Memphis, TN that offer growth, stability, and a vibrant work environment? Memphis Logistics & Retail Solutions is seeking a dedicated Customer Service Representative to join our growing team. Whether you are looking for a consistent part time schedule or a full time career path, we provide the training and support you need to succeed.
Located in the heart of downtown Memphis, we pride ourselves on delivering exceptional service to our community. As a key member of our team, you will be the voice of our brand, ensuring our clients receive the top-tier support they deserve.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and efficiency.
- Resolve customer issues and complaints in a timely manner, aiming for a high first-contact resolution rate.
- Process orders, returns, and exchanges accurately using our CRM software.
- Collaborate with the sales and logistics teams to ensure a seamless customer experience.
- Maintain accurate and up-to-date customer records in our database.
- Identify opportunities for cross-selling and upselling products and services.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory; we provide comprehensive training.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to multitask in a fast-paced environment while maintaining a positive attitude.
- Reliable transportation and availability to work flexible shifts, including evenings and weekends.