Job Description
Join Our Team as a Customer Service Representative
Are you looking for a dynamic part-time job that fits your lifestyle? Horizon Retail Services is currently seeking motivated individuals to join our Philadelphia team. We pride ourselves on providing top-tier support to our clients and offer a fantastic environment for career growth.
In this role, you will be the friendly voice our customers hear when they need help. Whether it's assisting with inquiries or resolving issues, your positive attitude will make a difference every day. We offer flexible scheduling, competitive pay, and comprehensive training for all new hires.
Why You'll Love Working With Us
- Flexible Scheduling: Choose from evening and weekend shifts to balance work and life.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on experience.
- No Experience Required: We provide full training and mentorship.
- Modern Work Environment: Join a supportive team in the heart of Philadelphia.
Responsibilities
- Handle inbound and outbound customer calls with a focus on empathy and efficiency.
- Resolve customer inquiries and complaints in a timely and professional manner.
- Process orders, returns, and exchanges accurately using our CRM software.
- Document customer interactions and feedback in our internal systems.
- Collaborate with team members to identify process improvements.
- Ensure all customer service standards and company policies are met.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal communication and active listening skills.
- Strong problem-solving abilities and a patient demeanor.
- Must be available to work evening and weekend shifts as required.
- Basic computer proficiency and typing speed.
- Must be authorized to work in the United States.