Job Description
Are you a people person looking for a stable career in El Paso, Texas? We are currently expanding our team and seeking a dedicated Customer Service Representative to join our dynamic workforce.
We specialize in providing top-tier support to our clients and are looking for individuals who thrive in fast-paced environments. We offer evening and weekend shifts to accommodate various lifestyles while providing excellent work-life balance.
Why Choose Us?
- Competitive Pay: Starting at $18.00/hr with opportunities for overtime.
- Flexible Scheduling: Choose from a variety of shift patterns, including night shifts and weekend availability.
- Benefits Package: Medical, dental, and vision insurance available after 90 days.
- Growth Opportunities: Clear paths for advancement within the company.
Don't miss this chance to advance your career in the heart of El Paso. Apply today!
Responsibilities
- Answer inbound customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve customer issues and complaints by investigating problems and proposing effective solutions.
- Accurately document all customer interactions and account information into the CRM system.
- Collaborate with the support team to maintain high service quality standards.
- Adhere to all company policies, procedures, and compliance regulations.
- Identify opportunities to upsell products or services to existing clients.
- Perform routine data entry and reporting tasks as required.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not mandatory.
- Strong verbal and written communication skills in English.
- Ability to work evenings, nights, and weekends as scheduled.
- Proficient in using computer systems, Microsoft Office Suite, and navigating the web.
- Reliable transportation to and from the El Paso location.
- Ability to remain calm and professional under pressure.