Job Description
We are seeking a dedicated Customer Service Representative to join our growing team in New York. In this role, you will be the face of our brand, ensuring our clients receive top-tier support during our peak evening and weekend hours. Whether you are looking for a flexible part-time schedule or a full-time career with growth potential, we offer a dynamic environment in the heart of the city.
Our team values reliability and communication. You will work alongside a diverse group of professionals, providing solutions to complex inquiries while maintaining a friendly and professional demeanor.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on accuracy and speed.
- Resolve customer issues and complaints efficiently, escalating complex matters to senior management when necessary.
- Process orders, returns, and exchanges accurately during high-volume periods.
- Collaborate with the sales and logistics teams to ensure a seamless customer experience.
- Maintain detailed records of all customer interactions and transactions in our CRM system.
- Adhere to all company policies, procedures, and compliance regulations.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous customer service experience in a call center or retail environment is a plus.
- Strong verbal and written communication skills with a professional tone.
- Ability to work flexible shifts, including evenings, nights, and weekends.
- Proficiency with computers and basic software applications.
- Reliable transportation and the ability to commute to our New York office.