Job Description
Are you a dedicated professional seeking a rewarding career with flexible hours? Apex Logistics Solutions is currently hiring a Customer Service Representative for our evening and weekend shifts in Jacksonville, Illinois. We are looking for individuals who thrive in fast-paced environments and are committed to delivering exceptional service to our clients.
In this role, you will be the face of our company, ensuring our customers receive timely and accurate support. We offer a competitive benefits package and a supportive team culture.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during evening and weekend shifts.
- Resolve customer issues efficiently while maintaining a positive and professional demeanor.
- Process orders, returns, and exchanges accurately within our ERP system.
- Collaborate with warehouse and logistics teams to ensure seamless service delivery.
- Document all customer interactions and maintain up-to-date records.
- Identify opportunities to improve customer satisfaction and operational efficiency.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or call centers is highly preferred.
- Must be available to work evenings, weekends, and holidays.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to multitask and remain calm under pressure.