Job Description
We are seeking a highly motivated Customer Service Representative to join our dynamic team in San Antonio, TX. In this role, you will be the face of our company, providing exceptional support to our clients during evening and weekend shifts.
At San Antonio HealthTech Solutions, we pride ourselves on our inclusive culture and commitment to employee growth. We are looking for individuals who are reliable, empathetic, and ready to make a difference in the lives of our customers.
Why Join Us?
- Competitive hourly pay ($18.00 - $24.00).
- Flexible evening and weekend schedules.
- Comprehensive health benefits package.
- Opportunities for career advancement within the company.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Manage customer accounts and update records accurately in our CRM system.
- Escalate complex issues to the appropriate department while maintaining a professional demeanor.
- Adhere to company policies and procedures regarding data privacy and security.
- Identify opportunities to upsell products or services to existing clients.
- Collaborate with team leads to improve service quality and response times.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Previous customer service experience, preferably in a call center or retail environment.
- Strong verbal and written communication skills.
- Ability to work evenings, weekends, and holidays as required.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Must be able to type at least 35 words per minute.