Job Description
Are you looking for a flexible work schedule that perfectly fits your lifestyle? Apex Support Solutions is actively seeking a highly motivated Customer Service Representative to join our thriving team in Charlotte, North Carolina. We are committed to excellence and are looking for reliable individuals to join our evening and weekend operations.
About the Role:
As a key member of our support team, you will be the first point of contact for our valued clients. You will handle a high volume of inquiries with a focus on delivering exceptional service and resolving issues efficiently. This position offers the perfect opportunity to build a career in a fast-paced, professional environment.
Key Benefits:
- Flexible Schedule: Dedicated Evening and Weekend shifts available.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour.
- Modern Work Environment: State-of-the-art facilities and supportive management.
Responsibilities
- Manage inbound and outbound customer communications via phone, email, and live chat.
- Resolve customer inquiries and complaints with empathy and professionalism.
- Accurately document all customer interactions and account details in the CRM system.
- Identify opportunities to upsell products or services when appropriate.
- Collaborate with the technical team to resolve complex service issues.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency (Microsoft Office Suite).
- Must be available to work rotating Evening and Weekend shifts.