Job Description
Are you looking for a rewarding evening part-time job in Detroit, MI? Downtown Detroit Support Solutions is seeking dedicated individuals to join our growing team. We offer a dynamic work environment, competitive pay, and opportunities for career advancement.
As a Customer Service Representative, you will be the face of our brand, ensuring our clients receive top-tier assistance during our evening operations. Whether you are starting your career or looking for a flexible schedule, this is the perfect opportunity for you.
Why Join Us?
- Competitive hourly rate ($16.50 - $20.50)
- Flexible evening shifts (4:00 PM - 12:00 AM)
- On-the-job training provided
- Health and wellness benefits after 90 days
Responsibilities
- Greet and assist customers via phone, email, and in-person with professionalism and empathy.
- Resolve customer inquiries and complaints efficiently while maintaining a positive attitude.
- Process transactions and maintain accurate records of customer interactions.
- Collaborate with the day shift team to ensure seamless service transitions.
- Keep the workspace organized and maintain a professional appearance.
- Identify opportunities to upsell products or services to meet team targets.
Qualifications
- High school diploma or GED required.
- Must be available to work evenings (4:00 PM - 12:00 AM), including weekends.
- Strong communication skills and a customer-first mindset.
- Basic computer proficiency and typing skills.
- Reliable transportation is mandatory.
- Ability to stand for extended periods and lift up to 25 lbs.