Job Description
Join MetroShift Staffing Solutions as a Customer Service Representative and unlock the perfect work-life balance with our evening and night shift opportunities in Minneapolis! We're seeking dedicated professionals who thrive in dynamic environments and want to make a meaningful impact while maintaining flexible schedules. Our client, a leading healthcare provider, offers competitive compensation, comprehensive training, and a supportive team culture designed for career growth. Enjoy premium benefits including free parking, shift differential pay, and advancement opportunities. Apply today and transform your career!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, scheduling, and service issues using CRM systems and company protocols
- Document interactions accurately in databases and maintain strict confidentiality standards
- Collaborate with cross-functional teams to escalate complex cases and ensure resolution
- Meet/exceed performance metrics for call volume, resolution time, and customer satisfaction
- Participate in ongoing training to stay updated on products and regulatory requirements
- Support weekend shift rotations as needed for seamless service coverage
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in healthcare or call center environment
- Exceptional communication skills with clear verbal/written proficiency
- Proficiency with CRM software (e.g., Salesforce) and Microsoft Office Suite
- Ability to work independently during night shifts with minimal supervision
- Strong problem-solving skills and emotional intelligence to de-escalate situations
- Flexibility to work evenings (4 PM - midnight) and weekends (Sat/Sun)
- Background check and drug screen required post-offer