Job Description
Join our dynamic healthcare team in Fresno as a Customer Service Representative! We're seeking compassionate professionals to deliver exceptional patient experiences while supporting our community's health needs. This flexible role offers both full-time and part-time schedules to accommodate your lifestyle. Enjoy competitive pay, comprehensive benefits (for full-time), and a supportive environment where your contributions directly impact lives.
Our ideal candidates thrive in fast-paced settings, possess excellent communication skills, and are passionate about serving diverse populations. Training provided – no prior healthcare experience required!
Responsibilities
- Manage inbound/outbound calls and digital inquiries with professionalism
- Process patient registrations, insurance verifications, and appointment scheduling
- Resolve billing inquiries and payment plan arrangements
- Maintain accurate electronic health records (EHR) documentation
- Collaborate with clinical teams to ensure seamless patient care coordination
- Adhere to HIPAA compliance and confidentiality protocols
- Contribute to continuous improvement of patient experience metrics
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or administrative experience
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office and healthcare software systems
- Strong problem-solving abilities and attention to detail
- Empathetic approach to serving diverse patient populations
- Ability to multitask in a fast-paced healthcare environment
- Flexibility to work occasional evenings/weekends as needed