Job Description
Join FlexiCare Solutions and revolutionize your work-life balance! We're seeking passionate Part-Time Customer Service Specialists with flexible schedules to deliver exceptional client experiences. Enjoy the freedom to design your workday around your personal commitments while making a tangible impact in healthcare administration. Our Dallas team thrives on innovation, collaboration, and employee well-being. If you're a natural problem-solver with a heart for service, this role is your gateway to professional growth without sacrificing personal time.
Responsibilities
- Handle patient inquiries and appointment scheduling via phone, email, and secure messaging
- Update and maintain electronic health records with precision and confidentiality
- Collaborate with cross-functional teams to resolve complex patient issues
- Utilize our proprietary CRM system to track interactions and ensure quality follow-up
- Contribute to process improvement initiatives to enhance patient satisfaction
- Participate in quarterly training sessions to stay updated on healthcare protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or healthcare administration experience
- Proficiency in Microsoft Office Suite and CRM platforms
- Exceptional verbal and written communication skills
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends (10-20 hours/week)
- HIPAA compliance certification or willingness to obtain