Job Description
Join our award-winning team at Pacific Coast Solutions, where we're redefining customer excellence in sunny San Diego! We're seeking passionate individuals to deliver exceptional service experiences while enjoying our vibrant coastal culture. Full-time positions include comprehensive benefits, flexible scheduling options, and growth opportunities within our expanding tech services division. Perfect for career-driven professionals who thrive in dynamic environments.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues using CRM tools while maintaining service standards
- Collaborate with technical teams to escalate specialized product concerns
- Document interactions and maintain accurate customer records
- Contribute to process improvement initiatives
- Mentor new team members on best practices
- Meet/exceed monthly performance metrics (CSAT, resolution rates)
Qualifications
- 2+ years customer service experience in tech or SaaS industries
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional problem-solving abilities with attention to detail
- Strong written/verbal communication skills
- Ability to multitask in fast-paced environments
- Spanish fluency highly valued (bilingual premium)
- Experience with remote collaboration tools
- Associate degree or equivalent professional certification