Job Description
Join Omaha's premier customer service team at Omaha Solutions Group! We're seeking dynamic individuals to deliver exceptional client experiences through multiple channels. Enjoy competitive pay, flexible scheduling, and opportunities for advancement. Full-time positions also available for high-performing candidates.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and resolution time
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Positive attitude and team-oriented mindset