Job Description
Join our award-winning team at BlueWave Solutions as a Customer Service Representative! We're seeking dynamic individuals to deliver exceptional client experiences while supporting our growing tech client base. This flexible role offers hybrid work options with competitive compensation and growth opportunities. Perfect for students, career changers, or professionals seeking work-life balance.
Our Raleigh-based team thrives on innovation and collaboration, with a culture that values professional development and community engagement. Enjoy modern workspaces, comprehensive training, and the chance to make a real impact in a rapidly expanding industry.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications using CRM systems
- Collaborate with technical teams to resolve complex product issues
- Maintain detailed customer records in Salesforce database
- Contribute to process improvement initiatives
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal and written communication skills
- Ability to work independently and as part of a team
- Strong problem-solving abilities with attention to detail
- Available to work 20-30 hours/week including weekends