Job Description
Join Bluegrass Solutions Group as a Customer Service Representative and become the face of our innovative client support operations. We're seeking dynamic individuals to deliver exceptional service experiences while growing your career in Louisville's thriving business district. Enjoy flexible scheduling, comprehensive training, and a collaborative team environment that values your professional development. Part-time roles offer 20-30 hours weekly with potential for full-time advancement based on performance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications using Salesforce CRM
- Collaborate with cross-functional teams to resolve complex service issues
- Document interactions and maintain accurate case records in compliance protocols
- Identify upsell opportunities and contribute to team performance metrics
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional communication skills with clear articulation
- Ability to work independently while collaborating in team settings
- Flexibility to work evenings/weekends based on business needs
- Basic understanding of retail or service industry operations