Job Description
Join our award-winning customer service team in sunny Long Beach! Pacific Coast Solutions is seeking energetic and detail-oriented individuals to provide exceptional support to our diverse clientele. Whether you're a student, parent, or professional looking for flexible hours, we offer both part-time and full-time opportunities to match your lifestyle. Enjoy competitive pay, comprehensive training, and a vibrant workplace culture just minutes from the beach.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve product/service issues with empathy and problem-solving expertise
- Update and maintain customer records in CRM systems
- Collaborate with team members to ensure consistent service standards
- Process orders and returns while maintaining accuracy
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to stay updated on products/policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in retail/tech industry
- Excellent verbal/written communication skills
- Proficient with CRM software and Microsoft Office Suite
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving abilities with customer-first mindset
- Bilingual (English/Spanish) candidates strongly encouraged to apply