Job Description
Join Illinois Solutions Group as a Customer Service Representative and unlock flexible career opportunities in the heart of Chicago! We're seeking dynamic individuals to deliver exceptional support across both part-time and full-time roles. Our team thrives on innovation, collaboration, and growth – perfect for those seeking work-life balance or career advancement. Enjoy competitive compensation, comprehensive training, and a vibrant downtown workspace. Whether you're a student, career changer, or experienced professional, we offer pathways to success. Apply today and become part of Illinois' leading service provider!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve escalations
- Identify upsell opportunities and promote company services
- Maintain detailed knowledge of product offerings
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or support experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Customer-focused mindset with empathy
- Basic technical troubleshooting knowledge