Job Description
Join Central Valley Connect and become part of Fresno's thriving customer service team! We're seeking passionate individuals to deliver exceptional support to our diverse clientele. Whether you're a student, parent, or career changer, our flexible part-time and full-time opportunities offer competitive pay and growth potential. Enjoy a supportive environment with comprehensive training and advancement paths within our dynamic organization.
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism
- Resolve billing issues and service concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics for response time and customer satisfaction
- Process transactions and maintain account information
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Problem-solving mindset with attention to detail
- Basic typing skills (30+ WPM)
- Positive attitude and teamwork orientation