Job Description
Join our dynamic team at Innovate Solutions Detroit, where we're revolutionizing customer experiences! We're seeking passionate Part-Time Customer Service Representatives to deliver exceptional support across multiple channels. This flexible role offers remote and hybrid options with competitive compensation and growth opportunities. Perfect for students, professionals seeking work-life balance, or career changers. Enjoy comprehensive training, a collaborative culture, and the chance to make real impact in Detroit's thriving business ecosystem.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication and problem-solving skills
- Ability to work flexible hours (including evenings/weekends)
- Strong typing speed (40+ WPM) and multitasking ability
- Previous experience in retail, hospitality, or tech support