Job Description
Join Milwaukee's leading customer experience team! We're seeking dynamic individuals to deliver exceptional service while growing your career in a supportive environment. Enjoy competitive pay, flexible scheduling options, and comprehensive benefits including health insurance and retirement plans. Our downtown Milwaukee headquarters offers a modern workspace with free parking and easy transit access. Whether you're a recent graduate or experienced professional, we provide paid training and clear advancement pathways.
Responsibilities
- Handle 50+ customer interactions daily via phone, email, and chat
- Resolve billing inquiries and product issues with first-call resolution
- Document cases accurately in CRM system while maintaining quality standards
- Collaborate with technical teams to resolve complex customer escalations
- Identify upsell opportunities and cross-reference product knowledge
- Participate in weekly performance reviews and skill development workshops
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Spanish fluency required for bilingual positions
- Flexible availability including evenings and weekends