Job Description
Are you looking to earn extra cash and gain valuable work experience in the Charlotte area?
Horizon Digital Solutions is seeking motivated and friendly individuals to join our growing team as Part-Time Customer Service Associates. This is an excellent opportunity for students, parents, or anyone looking for a flexible schedule in North Carolina and Virginia.
We pride ourselves on our customer-first approach and offer a supportive environment where you can grow your skills quickly.
Responsibilities
- Resolve Customer Inquiries: Answer phone calls and emails promptly to address customer questions and concerns.
- Process Orders: Accurately handle customer orders, returns, and exchanges through our CRM system.
- Problem Solving: Assist clients in finding the best solutions for their needs using product knowledge.
- Data Entry: Maintain accurate records of customer interactions and transactions.
- Team Collaboration: Work closely with the sales and support team to ensure a seamless customer journey.
Qualifications
- Experience: Previous customer service experience is a plus, but we are willing to train motivated candidates (Entry Level).
- Communication: Excellent verbal and written communication skills.
- Availability: Flexible availability to work evenings and weekends.
- Computer Skills: Basic proficiency with computers and MS Office Suite.
- Reliability: Must be punctual and dependable.