Job Description
Are you looking for a rewarding career in the heart of Austin? TechFlow Solutions is expanding our elite support team and is seeking a Customer Experience Specialist to join our full-time roster. If you thrive in a fast-paced environment and want to make a real impact, this is your chance to shine.
We are looking for individuals who are passionate about problem-solving and delivering exceptional service. As a key member of our evening team, you will be the bridge between our innovative technology and our valued clients.
Why Join Us?
- Competitive Pay: Earn between $22.00 and $30.00 per hour based on experience.
- Flexible Schedule: Enjoy a stable full-time schedule with evening shifts (e.g., 4:00 PM - 12:00 AM or 5:00 PM - 1:00 AM).
- Growth Opportunities: Clear pathways for advancement into management and specialized technical roles.
- Modern Work Environment: Work in our state-of-the-art Austin facility with a collaborative team culture.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat during evening hours.
- Resolve complex technical issues and account concerns with patience, empathy, and efficiency.
- Document all interactions accurately within our CRM system to ensure a seamless customer journey.
- Collaborate with cross-functional teams (Product, Engineering, Sales) to escalate and resolve escalated tickets.
- Maintain a deep knowledge of our products and services to provide accurate guidance and troubleshooting.
- Adhere to company quality assurance standards and KPI metrics.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- Previous experience in customer service, technical support, or a related field (1-3 years preferred).
- Strong written and verbal communication skills with a focus on professionalism.
- Ability to work independently and manage time effectively during evening shifts.
- Proficiency with CRM software and basic computer navigation.
- Must be authorized to work in the United States.