Job Description
Are you seeking a rewarding career opportunity that fits your lifestyle? Texas Horizon Solutions is looking for a motivated Customer Experience Specialist to join our expanding team in Austin. We offer a competitive compensation package and a supportive environment designed for professional growth.
In this role, you will be the voice of our brand, providing exceptional service to our clients during our high-traffic evening hours. We pride ourselves on fostering a culture of inclusivity and excellence, making this the perfect place to advance your career while maintaining a healthy work-life balance.
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and live chat during evening shifts.
- Provide accurate product information and troubleshooting assistance to ensure customer satisfaction.
- Process orders, returns, and exchanges efficiently using our CRM software.
- Document all customer interactions and feedback in the internal database.
- Collaborate with the morning support team to ensure seamless operations.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Previous customer service experience in a call center or retail environment.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work flexible evening hours, including weekends, as required.
- Problem-solving mindset with a focus on customer retention.