Job Description
Join Metro Retail Group as a Customer Experience Specialist in the heart of Manhattan! We're seeking dynamic individuals to deliver exceptional service at our flagship location on Fifth Avenue. This role offers flexible scheduling perfect for students, professionals, and career changers seeking work-life balance in NYC's vibrant retail landscape.
As a key member of our team, you'll shape customer interactions while gaining valuable experience in premium retail operations. Enjoy competitive pay, employee discounts, and opportunities for advancement within our growing network of stores.
Responsibilities
- Deliver personalized customer service using our premium CRM system
- Process transactions and maintain accurate POS records
- Resolve customer inquiries with empathy and efficiency
- Collaborate with visual merchandising team for product displays
- Train on new product lines and seasonal collections
- Contribute to sales targets through upselling techniques
- Maintain pristine store appearance and inventory standards
Qualifications
- Minimum 1 year customer service or retail experience
- Strong verbal communication and active listening skills
- Ability to work flexible hours including weekends and holidays
- Proficiency with POS systems (Square, Shopify experience a plus)
- High school diploma or equivalent (college students encouraged)
- Attention to detail in transaction processing
- Valid NY work authorization (no visa sponsorship)
- Passion for luxury retail trends and NYC culture