Job Description
Join Urban Hub Solutions as a dynamic Customer Experience Specialist and become the heart of our client interactions in Boston's thriving tech scene. We're seeking empathetic communicators to elevate our brand reputation through exceptional service. This flexible role offers hybrid work options and growth opportunities within a forward-thinking organization.
Perfect for students, career-changers, or professionals seeking work-life balance, our competitive compensation package includes performance bonuses and comprehensive training. Help shape the future of urban tech solutions while building valuable skills in customer relationship management.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve client inquiries with empathy and efficiency
- Maintain accurate customer records in CRM systems
- Collaborate with product teams to identify improvement opportunities
- Support marketing initiatives through customer feedback collection
- Train new team members on service protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal and written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- Available for 20-30 hours weekly