Job Description
Join Urban Solutions Inc. as a Customer Experience Specialist and become the heart of our thriving Baltimore community! We're seeking passionate individuals to deliver exceptional service across both part-time and full-time roles. Enjoy competitive pay, flexible scheduling, and a dynamic work environment where your growth is prioritized. Perfect for students, career-changers, and experienced professionals seeking work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process orders, returns, and service requests using our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions and identify opportunities for process improvements
- Maintain accurate customer records and uphold data privacy standards
- Represent our brand with professionalism and positivity at all touchpoints
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in retail or tech support
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible hours including evenings and weekends
- Strong attention to detail and problem-solving aptitude
- Valid Maryland driver's license for occasional field visits