Job Description
Are you ready to elevate the customer experience?
Horizon Logistics is seeking a dynamic Customer Experience Specialist to join our thriving team in Omaha, Nebraska. We are looking for individuals who thrive in a fast-paced environment and are eager to deliver exceptional service to our clients. Whether you are seeking a robust full-time career or a flexible part-time opportunity, we offer a supportive culture and clear pathways for advancement.
Why Join Horizon Logistics?
• Competitive hourly wage and performance-based bonuses.
• Comprehensive health, dental, and vision insurance for full-time staff.
• Flexible scheduling options to fit your lifestyle.
• Professional development and mentorship programs.
• A collaborative and inclusive workplace culture.
Responsibilities
- Manage high volumes of incoming customer inquiries via phone, email, and chat with a focus on first-contact resolution.
- Resolve complex customer issues by analyzing account data and providing accurate solutions.
- Document all customer interactions and transactions accurately in our CRM system.
- Collaborate with internal teams (Sales, Operations, Billing) to ensure seamless service delivery.
- Identify opportunities to improve customer satisfaction and operational efficiency.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service or a related field is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a patient, empathetic demeanor.
- Proficiency with computer applications and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently as well as part of a team.
- Reliable internet connection and equipment for remote or hybrid roles.