Job Description
Urgent Hiring: Weekend Technical Support Specialist
Are you looking for a rewarding part-time opportunity in Baltimore, MD? We are currently seeking a highly skilled Technical Support Specialist to join our elite team for weekend shifts. If you excel in a fast-paced environment and want to make a significant impact, apply today!
Why Join Us?
- Competitive hourly rate ($18 - $24.50).
- Weekend-only schedule (Saturday & Sunday).
- Flexible shift options.
- Great opportunity for career growth in IT support.
Responsibilities
- Resolve Technical Issues: Provide expert troubleshooting for hardware, software, and network connectivity problems.
- Helpdesk Management: Respond to incoming support tickets and resolve them within SLA guidelines.
- On-Site Support: Assist employees with desktop setups, printer configurations, and software installations.
- System Maintenance: Perform routine checks and updates on weekend systems to ensure 24/7 operational stability.
- User Training: Educate staff on best practices for cybersecurity and software usage.
- Documentation: Maintain accurate logs of technical issues and resolutions in our CRM system.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Experience: Minimum of 1 year of experience in IT support or a helpdesk environment.
- Technical Skills: Proficient in Windows and macOS operating systems, with knowledge of Active Directory.
- Communication: Excellent verbal and written communication skills to interact with diverse users.
- Availability: Must be available to work weekends (Saturday & Sunday).
- Problem Solving: Strong analytical skills and the ability to troubleshoot complex issues independently.