Job Description
Urgent Hiring: Weekend Technical Support Specialist
Are you a tech-savvy problem solver looking for a flexible schedule? ApexTech Solutions is urgently seeking a dedicated Weekend Technical Support Specialist to join our dynamic Seattle team. If you thrive in a fast-paced environment and love helping people navigate technology, we want to hear from you.
As a key member of our support team, you will ensure our clients experience seamless service, even on weekends. We offer a competitive hourly rate and a collaborative culture that values your expertise.
Why Apply?
- Competitive pay: $22 - $32/hour based on experience.
- Flexible weekend schedule (Saturday & Sunday).
- Opportunity to work with cutting-edge technology.
Join us and make a difference this weekend!
Responsibilities
- Provide tier-1 technical support to customers via phone, email, and live chat.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Document all customer interactions, resolutions, and troubleshooting steps accurately in the CRM system.
- Escalate complex technical issues to senior engineering teams for resolution.
- Maintain a high level of customer satisfaction and uptime during weekend shifts.
- Stay updated on company products and technical documentation to provide accurate assistance.
Qualifications
- High school diploma or equivalent (Associate degree in IT or related field preferred).
- 1+ years of experience in technical support, IT helpdesk, or customer service.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills with a customer-first approach.
- Must be available to work Saturday and Sunday (40 hours bi-weekly).
- Ability to troubleshoot common hardware and peripheral issues.