Job Description
Join the team at Northwest Digital Solutions! We are seeking a dedicated Weekend Technical Support Specialist to join our fast-paced Seattle office. If you thrive in a dynamic environment and are looking for a flexible schedule with immediate openings, this is the opportunity for you.
As a key member of our support team, you will ensure our clients have seamless technical experiences during the weekend hours. We offer a competitive hourly rate, a modern work environment, and the chance to grow your career in the heart of the Emerald City.
Why Apply?
- Immediate Hiring Process
- Flexible Weekend Shifts
- Competitive Pay & Benefits
- Modern Seattle Office
Responsibilities
- Troubleshoot: Diagnose and resolve technical hardware and software issues for remote and on-site clients.
- Support: Provide high-level customer service via phone and email during weekend shifts.
- Documentation: Maintain accurate records of all support tickets and resolutions in our CRM system.
- Collaboration: Work closely with the Monday-Friday support team to escalate complex issues.
- Installation: Assist with the setup and configuration of new devices and networks.
- Uptime Monitoring: Monitor system performance and proactively address potential outages.
Qualifications
- Experience: 1+ years of experience in technical support, help desk, or customer service.
- Availability: Must be available to work Saturday and Sunday.
- Skills: Proficiency in Windows and Mac operating systems; basic knowledge of networking concepts.
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Education: High School Diploma or GED required; Associate’s degree in IT is a plus.
- Reliability: Must be punctual and dependable during scheduled shifts.
- Problem Solving: Strong ability to troubleshoot and think critically under pressure.