Job Description
Austin is the heart of Texas innovation. We are looking for a dedicated Weekend Technical Support Specialist to join our team. In this role, you will provide critical technical assistance to our diverse clientele while enjoying a flexible schedule that fits your life.
As a part of our weekend team, you will bridge the gap between complex technology and everyday user needs, ensuring our customers leave satisfied and empowered. This is an excellent opportunity for students or professionals seeking supplemental income in a fast-paced environment.
Responsibilities
- Provide expert technical support and troubleshooting for hardware and software issues during weekend shifts.
- Assist customers with device setup, configuration, and maintenance.
- Answer incoming support calls and emails regarding technical inquiries.
- Maintain a high level of product knowledge and stay updated on the latest technology trends.
- Collaborate with the full-time team to resolve escalated technical issues.
- Ensure the support workspace is organized, clean, and fully stocked with necessary equipment.
Qualifications
- High school diploma or GED required; IT certification (CompTIA A+) is a plus.
- Basic proficiency in Microsoft Office Suite and operating systems (Windows/macOS).
- Strong interpersonal and communication skills.
- Ability to work weekends (Saturday and Sunday) consistently.
- Detail-oriented with a problem-solving mindset.
- Ability to lift and carry equipment weighing up to 30 lbs.