Job Description
Welcome to Austin Tech Solutions, where innovation meets flexibility. We are currently seeking a highly motivated Weekend Tech Support Specialist to join our dynamic team in the heart of Austin. If you thrive in a fast-paced environment and enjoy helping others solve complex problems, we want to hear from you.
As a part-time weekend team member, you will play a crucial role in ensuring our clients experience seamless technology integration. Enjoy the best of Austin's vibrant culture while maintaining a flexible schedule that works for you.
Why Join Us?
- Flexible Schedule: Focus on your weekends without sacrificing your career growth.
- Competitive Pay: Earn between $20.00 and $25.00 per hour based on experience.
- Growth Opportunities: Potential for full-time conversion and professional development.
We offer a modern, collaborative work environment where your technical skills are valued. If you are ready to elevate your career in IT support, apply today!
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat during weekend shifts.
- Diagnose and resolve hardware and software issues, including operating system errors and peripheral malfunctions.
- Maintain and update a detailed log of technical issues and resolutions in our ticketing system.
- Assist with the setup, configuration, and troubleshooting of new devices and network connections.
- Collaborate with the on-site engineering team to escalate complex issues and share best practices.
- Conduct basic training sessions for clients on software usage and security protocols.
Qualifications
- High school diploma or equivalent (Associate degree in Computer Science or IT preferred).
- Minimum of 1 year of experience in technical support or customer service.
- Strong knowledge of Microsoft Windows, macOS, and common office software (MS Office, Google Suite).
- Excellent verbal and written communication skills with the ability to simplify technical jargon.
- Ability to work independently and manage time effectively during weekend hours.
- Problem-solving mindset with a patient and empathetic approach to customer service.