Job Description
Join AustinTech Connect's dynamic remote team as a Weekend Customer Support Specialist! We're immediately hiring tech-savvy individuals to provide exceptional service during high-demand evening and weekend shifts. This flexible role offers competitive pay, full remote work capability from anywhere in the US, and the opportunity to launch your career in Austin's thriving tech scene. No commute, no office politics – just impactful work with growth potential. Perfect for students, side hustlers, or anyone seeking weekend flexibility with immediate start dates.
Responsibilities
- Deliver exceptional customer support via chat, email, and phone during weekend shifts (Friday-Sunday)
- Troubleshoot technical issues for SaaS clients with empathy and precision
- Document interactions in CRM systems while maintaining SLA compliance
- Collaborate with cross-functional teams to resolve complex escalations
- Identify trends in customer feedback to improve service quality
- Complete training modules on new product launches and updates
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or technical support experience
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Reliable high-speed internet and quiet home office setup
- Flexible availability for weekend shifts (Fri 5pm-10pm, Sat/Sun 8am-8pm)
- Ability to multitask in fast-paced remote environment