Job Description
We are urgently hiring for dedicated Weekend Part-Time roles in Charlotte, North Carolina. If you are seeking a job that offers flexibility and competitive pay during evening shifts, we want to hear from you.
Join our dynamic team where you will support our growing client base by providing top-tier technical assistance. This is an excellent opportunity for students or professionals looking to supplement their income without sacrificing their weekday availability.
Responsibilities
- Provide exceptional technical support and troubleshooting for software and hardware issues via phone and email.
- Manage high volumes of incoming customer inquiries during evening shifts (Friday to Sunday).
- Document all interactions and maintain accurate records in our internal CRM systems.
- Diagnose and resolve technical problems efficiently to ensure high customer satisfaction.
- Collaborate with the core support team to escalate complex issues when necessary.
- Stay updated on product knowledge and service protocols to deliver accurate information.
Qualifications
- High school diploma or GED required; associate’s degree preferred.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong verbal and written communication skills with a focus on customer service.
- Ability to work flexible weekend schedules and evening shifts.
- Reliable internet connection and a quiet workspace for remote support.