Job Description
We are urgently hiring a motivated and detail-oriented Part-Time Tech Support Specialist to join our dynamic team in New York. If you are looking for a flexible schedule that allows you to maintain a healthy work-life balance while enjoying competitive pay, this is the perfect opportunity for you.
Our company specializes in providing top-tier technical solutions, and we are expanding our weekend support team to ensure our clients receive 24/7 assistance. This role requires evening and weekend availability, offering a unique chance to work outside of standard business hours.
Responsibilities
- Provide Technical Assistance: Offer remote and on-site troubleshooting for hardware and software issues.
- Customer Communication: Interact professionally with clients via email and phone to resolve technical queries.
- System Maintenance: Perform routine maintenance on workstations and servers to ensure optimal performance.
- Documentation: Maintain accurate logs of support tickets and resolutions.
- Shift Coverage: Deliver exceptional service during evening and weekend shifts as scheduled.
Qualifications
- High School Diploma: Minimum requirement; Associate’s degree in IT or related field preferred.
- Experience: Basic knowledge of Windows, macOS, and troubleshooting network connectivity.
- Availability: Must be available to work weekends and evenings.
- Communication: Strong verbal and written communication skills.
- Reliability: Proven track record of punctuality and professional demeanor.