Job Description
Are you looking for a flexible opportunity that fits your lifestyle? Apex Tech Solutions is urgently hiring for dedicated professionals to join our team in Austin, TX. We are looking for individuals who thrive in a fast-paced environment and are available for evening and weekend shifts.
As a key member of our support team, you will play a vital role in ensuring our clients receive top-tier service. We offer a competitive hourly rate and a supportive culture.
Responsibilities
- Provide exceptional technical support and troubleshooting for customer inquiries.
- Manage and resolve incoming tickets during evening and weekend hours.
- Document customer interactions and technical issues accurately in the CRM system.
- Collaborate with the day-shift team to ensure seamless operations.
- Maintain a high level of professionalism and customer satisfaction.
- Stay updated on company products and technical procedures.
- Assist in training new hires during onboarding.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a technical support or customer service role.
- Must be available to work weekends and evening shifts.
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication abilities.
- Reliable internet connection and a quiet workspace.
- Basic proficiency with computer software and operating systems.