Job Description
Are you looking for a flexible schedule that fits your lifestyle? Horizon Support Services is urgently hiring dedicated individuals for our high-impact Weekend Part-Time Night Shift team in Virginia. Whether you are a current student balancing classes or a professional seeking extra income, we offer a supportive environment where your contributions matter. Join us and enjoy a competitive hourly rate, comprehensive training, and a culture that values work-life balance.
Why Join Us?
- Flexible Hours: Designed for students and those with busy schedules.
- Competitive Pay: Earn $19.00 - $24.00 per hour depending on experience.
- Student Friendly: Accommodates academic calendars perfectly.
- Growth Opportunities: Clear paths for career advancement within the organization.
Responsibilities
- Manage and respond to customer inquiries via phone and email during evening hours.
- Process orders, handle returns, and resolve complaints efficiently to ensure customer satisfaction.
- Collaborate with the day-shift team to maintain seamless operations across the weekend.
- Maintain accurate records of all transactions and interactions in our CRM system.
- Identify trends in customer feedback and suggest improvements to the management team.
- Adhere to all company policies and safety protocols while working late hours.
Qualifications
- High school diploma or equivalent required.
- Flexibility to work weekends and night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong communication skills with a focus on empathy and clarity.
- Proficiency in basic computer applications and typing.
- Ability to work independently with minimal supervision.
- Previous experience in customer service is a plus but not mandatory.