Job Description
Are you ready to join a high-growth team in the heart of Music City? TechHorizon Solutions is Urgently Hiring for Weekend Part-Time IT Support Specialists in Nashville, TN. We are looking for tech-savvy individuals who thrive in a dynamic environment and want to make a difference with flexible hours.
Whether you are a student looking to gain experience or a professional seeking a second income, this role offers the perfect balance of professional growth and personal flexibility. Don't miss this opportunity to secure a position with top-tier benefits and a culture that celebrates innovation.
Responsibilities
- Troubleshoot Hardware & Software: Resolve technical issues for employees including printer malfunctions, PC crashes, and software installation.
- Manage IT Tickets: Respond to and resolve incoming support tickets efficiently within the SLA (Service Level Agreement).
- Network Support: Assist with Wi-Fi connectivity issues and ensure secure network access for weekend staff.
- Asset Management: Monitor inventory of IT equipment and assist in the setup of new workstations for weekend shifts.
- User Training: Provide basic guidance to non-technical staff on using company software and tools.
- Security Compliance: Adhere to company protocols for data security and access control during weekend operations.
Qualifications
- Experience: 1+ years of experience in IT support, help desk, or technical customer service.
- Education: Associate degree in Computer Science, IT, or related field preferred; High School Diploma required.
- Schedule: Must be available to work Weekends (Saturday & Sunday) and some holidays.
- Communication: Excellent verbal and written communication skills with a focus on customer service.
- Technical Skills: Proficiency in Windows and Mac OS environments, and basic knowledge of networking concepts.
- Problem Solving: Ability to diagnose problems logically and implement effective solutions quickly.