Job Description
Are you seeking a rewarding part-time opportunity that fits your weekend schedule? Apex Logistics Solutions is currently looking for dedicated Weekend Customer Service Representatives in Illinois. Join our dynamic team and enjoy a supportive work environment, competitive pay, and flexible hours designed to work around your lifestyle.
We are a leading logistics provider committed to excellence, and we are looking for individuals who are passionate about helping customers and solving problems efficiently.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on accuracy and speed.
- Resolve customer complaints and issues promptly to ensure high satisfaction scores.
- Maintain accurate and up-to-date records of all customer interactions and transactions.
- Assist with weekend inventory management and data entry tasks as needed.
- Collaborate with the weekday operations team to ensure seamless service continuity.
- Process returns, exchanges, and refunds according to company policy.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer service or a related field is preferred.
- Strong verbal and written communication skills.
- Ability to work weekends (Saturday and Sunday) on a regular schedule.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Basic problem-solving abilities and a customer-first mindset.