Job Description
Are you a tech-savvy problem solver looking for a flexible schedule? Apex Digital Solutions is urgently hiring a Weekend IT Support Specialist to join our growing team in New York, NY.
In this role, you will be the first line of defense for our office infrastructure during peak weekend hours. We value technical expertise, proactive communication, and a customer-first mindset. If you are ready to advance your career in a dynamic environment, apply today!
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve hardware malfunctions, printer issues, and software conflicts for office staff.
- Manage Ticket Queue: Efficiently prioritize and respond to incoming IT support tickets with a 24-hour turnaround goal.
- System Maintenance: Perform routine server backups, patch updates, and security audits on Saturdays.
- On-Site Assistance: Provide hands-on support for company events and internal meetings held on weekends.
- Network Support: Ensure secure and stable Wi-Fi connectivity across the New York office location.
Qualifications
- Experience: Minimum 1-2 years of experience in IT support or technical helpdesk roles.
- Availability: Must be available to work weekends (Saturday & Sunday) consistently.
- Technical Skills: Proficient in Windows, macOS, and troubleshooting common network protocols.
- Communication: Excellent verbal and written communication skills to explain technical concepts to non-technical staff.
- Education: Associate degree in Computer Science or related field, or equivalent technical certification.