Job Description
Are you a tech-savvy problem solver looking for a flexible schedule? Boston Tech Solutions is hiring immediately for a Weekend IT Support Specialist to join our dynamic team in the heart of downtown Boston. If you thrive in a fast-paced environment and enjoy keeping systems running smoothly, this is the role for you.
We are looking for a dedicated professional to provide critical technical assistance during weekend hours to ensure business continuity for our enterprise clients. This is a fantastic opportunity to gain hands-on experience with a premium IT firm.
Why You Should Apply:
- Immediate Start: Join us as soon as this week.
- Competitive Pay: Earn between $25.00 and $35.00 per hour.
- Flexible Hours: Work weekends without compromising your weekday schedule.
- Premium Location: Convenient access to public transit in downtown Boston.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues affecting remote and on-site staff.
- Monitor and respond to helpdesk tickets and security alerts within the ServiceNow or Zendesk platform during the weekend shift.
- Perform routine server maintenance, patch management, and data backups to ensure system stability.
- Assist in the deployment and configuration of new workstations and peripherals.
- Troubleshoot connectivity issues and VPN access for off-site employees.
- Collaborate with the on-site support team to resolve escalated technical incidents.
- Maintain accurate and up-to-date documentation of all technical interactions and resolutions.
Qualifications
- High school diploma or GED; Associate degree in Information Technology or Computer Science is preferred.
- 1-2 years of experience in IT support, help desk, or a similar technical role.
- Strong working knowledge of Microsoft Windows 10/11 and Microsoft Office 365 suite.
- Basic understanding of networking concepts, including TCP/IP, DNS, and DHCP.
- Excellent problem-solving skills and the ability to diagnose complex issues quickly.
- Ability to work independently with minimal supervision on weekends.
- Strong communication skills to interact effectively with non-technical users.