Job Description
Are you looking for a stable career with flexible hours? Apex Technical Solutions is currently seeking dedicated professionals to join our evening and weekend shift teams in Chicago, IL. We offer a quiet, focused work environment and premium compensation for those who value work-life balance.
As a key member of our support team, you will play a crucial role in maintaining our high service standards. We provide comprehensive training and a culture that prioritizes employee well-being. If you are reliable, tech-savvy, and ready to advance your career, we want to hear from you.
Responsibilities
- Monitor and troubleshoot technical systems during off-peak hours to ensure maximum uptime.
- Resolve incoming customer tickets and technical inquiries with a focus on speed and accuracy.
- Conduct routine system maintenance and security checks on weekends.
- Collaborate with the day-shift team to document issues and implement solutions.
- Maintain a clean and organized workspace, adhering to all safety protocols.
- Provide exceptional customer service to clients during evening calls and chats.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- Minimum of 1-2 years of experience in technical support or IT operations.
- Strong problem-solving skills and the ability to work independently with minimal supervision.
- Excellent written and verbal communication skills.
- Reliability and a proven track record of punctuality.
- Ability to work a rotating weekend schedule and evening shifts as required.