Job Description
Are you a detail-oriented problem solver looking for flexible opportunities in San Diego? Apex Tech Solutions is seeking dedicated professionals to join our dynamic team, specifically for our high-volume Weekend and Evening shifts.
We are a leading technology firm committed to delivering exceptional user experiences. In this role, you will be the bridge between our clients and our technical experts, ensuring that every inquiry is resolved with precision and care.
Why Join Us?
- Competitive hourly rate ($18.00 - $24.00)
- Flexible schedule focusing on weekends and evenings.
- Comprehensive health benefits and paid time off.
- Career growth opportunities within a fast-paced tech environment.
Responsibilities
- Manage and resolve complex customer technical inquiries via phone, email, and chat during weekend and evening hours.
- Log all interactions accurately in our CRM system, ensuring ticket closure within SLA.
- Collaborate with the engineering team to escalate critical bugs and feature requests.
- Conduct product training sessions for incoming clients to ensure product adoption.
- Maintain a high level of product knowledge to provide accurate technical support.
- Identify trends in customer issues and suggest process improvements.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in IT or related field is a plus.
- Previous experience in customer support, retail, or hospitality is highly preferred.
- Proficient in using computer systems, CRM software, and Microsoft Office Suite.
- Strong written and verbal communication skills with a professional demeanor.
- Ability to work independently and manage time effectively during non-traditional shifts.
- Flexibility to work weekends (Saturday & Sunday) and evening shifts as required.