Job Description
Are you seeking a flexible career path that fits your lifestyle? Apex Support Solutions is actively hiring Entry-Level Customer Service Representatives for our Weekend and Evening Shifts in Austin, Texas. We are looking for motivated individuals to join our growing team and provide exceptional support to our clients.
Why Join Us?
- Flexible Schedule: Perfect for students or those balancing other commitments.
- Competitive Pay: Earn between $15.00 and $18.00 per hour based on experience.
- Professional Growth: Opportunities for career advancement within the company.
We are looking for enthusiastic team players who are ready to start immediately. This is a fantastic opportunity to kickstart your career in a stable, corporate environment without requiring prior experience.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a professional and friendly demeanor.
- Resolve customer issues and complaints efficiently while maintaining a high satisfaction rating.
- Accurately document customer interactions and account details in the internal CRM system.
- Identify customer needs and recommend appropriate solutions or escalate complex issues to supervisors.
- Maintain a positive and professional attitude during high-volume periods and peak hours.
- Collaborate with team leads to improve service processes and address recurring customer feedback.
- Perform basic data entry and administrative tasks to support the operations team.
Qualifications
- High school diploma or GED is required; college students are encouraged to apply.
- Excellent verbal and written communication skills with a clear speaking voice.
- Basic computer proficiency and typing speed of 35+ WPM.
- Must be available to work Weekends (Saturday & Sunday) and/or Evening Shifts (4:00 PM - 12:00 AM).
- Strong problem-solving skills and the ability to remain calm under pressure.
- Reliable internet connection and a quiet workspace (if remote).