Job Description
Join FlexiPay Solutions and transform your weekends into a rewarding career! We're seeking dynamic Weekend Customer Service Specialists to join our innovative team in San Jose. Enjoy the flexibility of evening/weekend shifts with daily pay, competitive hourly rates, and remote work options. As a leader in fintech, we empower professionals with schedule autonomy and rapid compensation. Your role will directly impact customer satisfaction while gaining exposure to cutting-edge digital payment systems. Apply today to start earning tomorrow!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat for digital payment platforms
- Resolve transaction disputes and billing inquiries with precision and empathy
- Document cases in CRM systems while maintaining 95% accuracy standards
- Collaborate with technical teams to escalate complex payment issues
- Adhere to PCI compliance protocols for sensitive financial data
- Contribute to process improvement initiatives for weekend support workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fintech or SaaS
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional problem-solving skills with attention to detail
- Ability to work independently during evening/weekend shifts
- Strong written and verbal communication skills
- Basic knowledge of payment processing systems (e.g., Stripe, PayPal)