Job Description
Join our dynamic team at Hospitality Plus Solutions, where we're transforming guest experiences across Charlotte's vibrant hospitality scene. We're seeking energetic Weekend Customer Service Specialists to deliver exceptional service during our busiest evening and weekend hours. This flexible part-time role offers competitive pay, a supportive work environment, and opportunities for growth. Perfect for students, second-income seekers, or anyone seeking weekend work-life balance. Apply today and become part of Charlotte's premier hospitality team!
Responsibilities
- Provide exceptional customer service to guests during evening and weekend shifts
- Manage check-in/check-out processes efficiently using our digital systems
- Resolve guest inquiries and concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate transaction records
- Uphold brand standards through consistent service delivery
- Assist with event coordination during weekend peak periods
Qualifications
- Previous customer service or hospitality experience preferred
- Availability to work evenings (5 PM - 11 PM) and weekends
- Strong communication and problem-solving skills
- Basic proficiency with reservation systems and POS software
- Ability to multitask in a fast-paced environment
- Valid North Carolina driver's license (if required for errands)
- High school diploma or equivalent required
- Positive attitude and commitment to teamwork